E-Commerce Policy

    The Legal Notice published on this website identifies the owner as established in Art. 10 of the Law on Information Society Services and Electronic Commerce and contains information on the personal data protection policy.
    The products offered on this page are intended for consumption, so the contract of sale is made at the time the customer issues the express confirmation of his order.
    For this reason, Fitia Swimwear, S.L., recommends reading the full legal notice and these general conditions before formalizing the order.

    This contract is concluded within the legal framework established for Electronic Commerce by Law 34/2002 on Information Society Services and Electronic Commerce, taking into account Law 7/1996, of 15 January on trade regulation. retailer, Law 7/1998, of 13 April, on general contracting conditions, Royal Legislative Decree 1/2007, of 16 November, approving the consolidated text of the General Law for the Protection of Consumers and users and Law 3/2014, of March 27.

    The purchase conditions are as follows:

    Product features

    The characteristics of the products offered on this site appear on the screen along with the visual identification of these.

    Prices

    The prices in force on the website at the time of the formalization of the order will be applied. The price of the products is detailed next to each of them. VAT is included, this will be broken down later in the purchase process.

    Languages ​​in which the order can be placed. English, Spanish and Catalán

    The steps to follow to place orders

    You must select the items that interest you by informing the number of units and clicking on the “add to cart” button to add them to the shopping cart. At any time you can view the contents of the shopping cart, where you can see the selected items, the price, taxes and shipping costs. From this same window, before sending the order you can correct, change or cancel the selected products.

    When you have finished choosing products, press the “cart” and “next” options. If you are registered as a user you will need to provide your credentials, otherwise you will need to provide your email and create an account with your personal information. Once the user data has been validated, the delivery address will be confirmed.

    Subsequently, it will be necessary to accept the Conditions of Purchase by checking an acceptance box. As a last step you will have to choose the form of payment and you will be redirected to the payment gateway. Once the process has been completed, you will receive a confirmation of the purchase made.

    Order Receipt Confirmation

    Each time the company receives an order, an acknowledgment of receipt is sent within 24 hours of receipt, except in the event that it is received on public holidays or weekends, the acknowledgment will be sent. the business day following the reception.
    Forms of payment. FITIA SWIMWEAR, S.L. There are several ways to accept payment orders. Each with very high security standards to ensure payment with confidence.

    Payment of the price of the products will be made in one of the following ways:

    • Payment by credit card. Visa, MasterCard. The customer can choose to pay by credit card, so that the transaction will be confirmed at the time the order is placed.
    • Payment with Paypal. The user is aware that payment by this means implies acceptance of Paypal’s privacy conditions, other than those of this website.

    Right of withdrawal

    In accordance with the provisions of art. 102 of the General Law for the Protection of Consumers and Users, the customer will have the right to withdraw from the contract for a period of 14 calendar days without the need to indicate justification.

    However, due to the typology of the products offered on the website, we must also keep in mind art. 103 of the same law, which includes exceptions to this right, and in particular, with regard to paragraph (e):
    “The supply of sealed goods that are not fit to be returned for reasons of health protection or hygiene and that have been unsealed after delivery”
    Therefore, to exercise this right, the buyer must ensure that the garment is returned in perfect hygienic condition.

    The withdrawal period will end within 14 calendar days from the day of the conclusion of the contract. To exercise the right of withdrawal, the customer must notify his decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by mail, fax or e-mail). You can use the model withdrawal form below, although its use is not mandatory. Both the e-mail address and the postal address to which you can send your request appear at the end of these purchase conditions.

    The date of issue of the declaration of withdrawal will be taken into account in determining compliance with the deadline for withdrawal. Fitia Swimwear, S.L. will communicate without delay to the client in a lasting support the acknowledgment of receipt of said withdrawal, in case of receiving the exercise of this right via e-mail.

    Fitia Swimwear, S.L. will reimburse all payments received from the customer, including, where applicable, delivery costs, without undue delay and, in any case, before 14 calendar days have elapsed from the date on which he was informed of the decision to withdraw from the contract of the customer.

    Fitia Swimwear, S.L. will make the refund using the same means of payment used by the customer for the initial transaction, unless the customer expresses otherwise and provided that he does not incur any expenses as a result of the refund.

    However, in the event that the customer has expressly selected a delivery method other than the less expensive ordinary delivery method, Fitia Swimwear, S.L. you will not be obliged to reimburse the additional costs arising therefrom.

    The customer must return the products that make up the order subject to return to Fitia Swimwear, S.L. in perfect condition, without undue delay and, in any case, no later than 14 calendar days from the date on which it communicates its decision to withdraw from the contract to Fitia Swimwear, S.L. This period will be considered fulfilled if the customer returns the goods before the end of the period of 14 calendar days. Fitia Swimwear SL will only bear the direct costs of returning the first order.

    The client will be responsible for the decrease in value of the securities resulting from a manipulation of the same other than that necessary to establish their nature, their characteristics or their operation.

    Withdrawal form. Fitia Swimwear, S.L. provides this form to customers who, having purchased a product on this website, wish to withdraw from the contract of sale. However, in order to facilitate the right of withdrawal, all fields in this form must be completed by the customer:

    “To the attention of Fitia Swimwear, S.L., domiciled at C / Córcega, 195 – 1 2 08036 Barcelona: I hereby announce that I am withdrawing from the contract of sale regarding the order placed through the website
    …………………………………………..
    Order date: __ / __ / _____.
    Order number:
    Customer name and surname:
    (Only if you want to request a change) – Product and size you want us to send you (before checking availability on the web), and if it is a single piece of a set, you only need to indicate which one you want to change (eg top or panties) .
    Full delivery address:
    E-mail:
    Phone number:
    Signature (in case it was delivered on paper):
    Date: ”

    We will respond within a maximum of 7 working days, and if we have the product requested to make the change, we will indicate the date of the new shipment.

    Applicable warranties

    All products offered through the website are completely original, unless otherwise stated in their description. All have a two-year warranty period, in accordance with the criteria and conditions described in Royal Legislative Decree 1/2007, which approves the consolidated text of the General Law for the Protection of Consumers and Users and other complementary laws.

    In the case of receiving a defective product, the customer must contact us immediately via email at hello@fitiathebrand.com, detailing the product and the defect. Once your request is received, Fitia Swimwear, S.L. You may proceed to return the defective product or refund its price at the time of purchase. The costs associated with shipments and returns will not be refundable.

    Delivery Terms

    Shipping methods, delivery time and transport

    Shipping costs:
    Shipping costs are not included in the price of the products offered on the Web. Shipping costs will appear for express acceptance by the user before completing the purchase process and once the user has provided the shipping address of the order. You will be able to see the expenses consigned in the invoice. In case of return of the merchandise, the shipping costs will be borne by the customer.
    Fitia Swimwear, S.L. will charge shipping costs for each delivery:

    Delivery to Spain mainland: 6 euros

    Delivery to Portugal and Andorra: 10 euros

    Delivery to Palma de Mallorca, Ceuta, Melilla, Gran Canarias and the rest of the world: 15 euros

    For those purchases where the total amount is 100 euros or more, the shipping costs will be assumed by Fitia Swimwear SL if the delivery is Spain, Portugal, Andorra and Palma de Mallorca.

    The costs associated with shipping the products will be informed before the order is placed, depending on the products added to the cart.

    The shipment of the order will be pending until all products are available. If the client wants to receive partial orders, they should contact Fitia Swimwear, S.L. so that they indicate the operation to follow. To prevent the delivery of the available products from being delayed, Fitia Swimwear, S.L. recommends not to mix reserve products with the products available from the catalog and to order separately.

    Delivery and transport period

    Fitia Swimwear, S.L. uses the Seur agency for its shipments.
    The average delivery time is between 72 and 96 hours depending on the delivery address for products that are in our stock, for the rest of the products it will be 7 working days, from the placing of your order, provided that it has been placed. Monday to Friday before 5:00 p.m. Orders placed on Saturday and Sunday are prepared from Monday or the first business day.

    The current shipping areas are worldwide.

    Pricing policy.

    Fitia Swimwear, S.L. unilaterally reserves the right to modify the price of the products offered through this website, the current prices will be applied in the advertising coinciding with the time of the order, to guarantee the customer the accuracy of the price of the products .

    Online dispute resolution. In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online conflicts between the consumer and Fitia Swimwear, SL, without the need to resort to the courts of justice, through the intervention of a third party, called the dispute resolution body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, finally being able to suggest and/or impose a solution to the conflict. Link to the ODR platform: http://ec.europa.eu/consumers/odr/.

    Applicable law and jurisdiction.

    These conditions will be governed or interpreted in accordance with Spanish legislation in that which is not expressly established. The parties agree to submit to the courts and tribunals of the consumer’s domicile any dispute that may arise from the provision of the products or services that are the object of these Conditions. In the event that the consumer is domiciled outside of Spain, the Parties expressly waive any other forum, submitting to the Courts and Tribunals closest to the population of Barcelona (Spain).

    Doubts or claims

    We have official complaint forms available to consumers and users, you can request them through any of the means of communication described below. The user can direct their doubts, complaints or queries about the follow-up of the order to:
    Company: Fitia Swimwear, S.L.
    Address: C / Córcega, 195 – 1 2 08036 Barcelona
    Email: hello@fitiathebrand.com

    Having a doubt on our products or fitting?
    We are happy to help you through your purchase!

    Contact us